This add-on provides the functionality to a user to reset his password.


In order to install it is needed to download the Password Recovery Add-on in the Soffid download's page.

Then, on the Soffid's Addon Management page, upload the addon:

Once installed, it is necessary to reset the Console and, finally, configure it. If the user has ESSO the flow works in the S.O. login page.


A new entry menu has appeard, once installed the addon:

The Retrieve password configuration have some parameters:

The user must fill the answers in the Selfservice portal. See you Youtube Soffid channel.


When the users want retrieve their passwords, they must have completed their questions and answers. If the system does not require it when the user start his session, he can complete it in his profile. Also, he can add and delete questions.

If the user have correctly configured his questions, to retrieve password he will follow the next steps to give to system sufficient information to prove their identity.

  1. They must indicates their username.

  2. They must answer the required questions.
  3. They must set the new password.

If the previous steps was correctly completed, the user session will be open and the user will can operate again.


Another example in our Youtube Soffid channel.



This is how it works in ESSO with Windows. See Youtube Soffid channel.